Comprehensive Training Programs for Every Role

From system administrators to end-users, we ensure your team has the skills and knowledge to maximize the value of the Dokie Platform.

Training Programs

Role-Based Training for Maximum Impact

Each training program is tailored to the specific needs and responsibilities of different roles within your organization.

Administrator Training

2-3 days intensive

Comprehensive technical training for IT administrators responsible for managing and maintaining the Dokie Platform deployment.

Topics Covered:
  • System architecture and microservices overview
  • User and role management with Keycloak
  • Monitoring, logging, and troubleshooting
  • Backup, recovery, and disaster planning
  • Performance tuning and optimization

Business Analyst Training

3-5 days comprehensive

In-depth training for business analysts who will configure workflows, forms, and business rules without developer involvement.

Topics Covered:
  • BPMN 2.0 workflow design and best practices
  • Dynamic forms creation with 41+ field types
  • Groovy business rules for validation and logic
  • Entity modeling and data management
  • Query building and report creation

End-User Training

1-2 days per module

Practical training for end-users focused on day-to-day operations and efficient use of the system for their specific job functions.

Topics Covered:
  • Navigation and user interface orientation
  • Process initiation and task completion
  • Form filling and data entry best practices
  • Document management and attachments
  • Reporting and dashboard usage

Train-the-Trainer

Custom duration

Prepare your internal training team to deliver ongoing education to new employees and provide refresher courses to existing staff.

Topics Covered:
  • All content from admin and BA training
  • Training delivery techniques and best practices
  • Training materials and presentation templates
  • Assessment and certification criteria
  • Ongoing support for internal trainers

Comprehensive Documentation & Resources

Every implementation includes complete documentation tailored to your specific configuration and business processes.

User Guides

Step-by-step guides for every user role with screenshots and examples

Technical Docs

Architecture diagrams, API documentation, and integration guides

Video Tutorials

Screen recordings demonstrating common tasks and workflows

FAQ & KB

Searchable knowledge base with answers to common questions

Knowledge Transfer Process

1
Initial Documentation

Complete system documentation created during implementation, including all configurations and customizations.

2
Hands-On Sessions

Working sessions with your team to transfer knowledge of system administration, troubleshooting, and maintenance.

3
Shadowing Period

Your team works alongside our experts during the transition period to build confidence and practical experience.

4
Independent Operation

Your team takes full ownership with our support available for questions and escalations.

Support Packages

Choose the support level that matches your organization's needs. All packages include access to platform updates and security patches.

Standard

Essential support

  • Business hours support
  • Email ticket support
  • 48-hour response
  • KB access
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Enterprise

Premium support

  • 24/7/365 coverage
  • Priority support
  • 1-hour response
  • Account manager
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Ready to Empower Your Team?

Let us create a customized training plan that addresses your organization's specific needs and ensures successful adoption of the Dokie Platform.